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We offer refunds and/or exchanges within the first 30 days of your purchase. If more than 30 days have passed since your purchase, you will not be offered a refund or exchange of any kind.

Eligibility for refunds and exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular-priced items may be refunded; sale items cannot be refunded.

• If the item in question was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.

Changes (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at (Add relevant email address) and send your item to: (Relevant address).

All our products are delivered to a location agreed upon with the purchaser, or through shipping or courier companies at the customer's expense. We work with Chilexpress, Chilepost, Bluexpress, and Starken, depending on the shipping address.